They will embrace Connectwise Best Practices to facilitate communication and sharing of skills. They began the process in a meeting with Expetec Corporate staff, Joan Ganje Fisher and Bryan German. German spoke on the success he has had with the established Connectwise best practices at the Expetec Aberdeen location for the past two years.
After sharing skill sets and relaying jobs, the four franchisees and one partner have determined that they need to establish a more proficient way to push tickets back and forth to each other as their skill sets are shared. Connectwise Best Practices will make the procedure efficient. The sharing of their skills and the ability to cover for each other during vacation, time away, or a heavy schedule has been a tremendous benefit for the group and now they want to fine tune the process even more. A legally binding no compete clause, and established rate of structure is being used to prevent future problems.
In addition to the Minneapolis plan, a discussion of sharing skill sets with the entire franchise system pushing tickets to each other took up a part of the day. If one franchisee does not have the staff or expertise for a job, it could be ticketed to another franchisee in the Expetec system. Of course, this is for remote work. A list of skill sets could be developed to facilitate the process.
This is an opportunity for all franchisees and partners to share talents and provide each other the support to increase their business. If you have ever lost a customer because of a heavy schedule or lack of knowledge, this is a way to prevent that loss and build your business. Connectwise allows this procedure in an efficient organized way so other franchisees can interpret the needs and costs of a procedure.
Expetec’s locations in the Twin Cities area include Blaine, Eagan, Edina, Roseville, and Savage. More information is available at www.expetec.com/