Not to be confused with other books sporting similar titles, Grisolia's Shut Up And Listen! 10 Easy Steps Guaranteed to Help You Communicate Better! takes the art of listening – and communicating – to a new, more effective level. The ebook begins with a description of how listening is the first skill – the first of our five senses: sight, smell, taste, touch and hearing – newborns develop early during life in the womb.
In his first chapter, Grisolia explains the differences between listening to what's actually being said and merely hearing the words people say. Not surprisingly, the ability to tune in to what's actually being said is a skill most people ignore as they mature.
Chapter 2 describes eight of Grisolia's 10 steps sure to help its readers listen and communicate better – everything from controlling their listening environment to how to take notes, mental, written and on a computer.
Chapter 3 goes on to explain the remaining two steps in the 10-step program: what to do after you've listened to someone speak – including how to mentally summarize what you've heard – plus how to judge the intent of that speaker.
Chapter 4 is appropriately titled "Now Listen to Yourself." In it Grisolia explains how to become a more effective all-round communicator – an effective speaker as well as discerning listener – how each of us should make it a point to listen carefully to every word, actually every sound, that comes out of our own mouths.
In addition to being a popular author, Grisolia is an award-winning Certified Business Communicator (CBC), a serial entrepreneur, respected educator, results-driven marketing professional and an executive business coach dedicated to life-long learning.