A recent report showed a heat wave that steamrolled its way clear through 25 states and temperatures routinely hit 100 degrees and higher. This heat wave literally shut tens of thousands of AC units down all at once. The result was record breaking calls to local HVAC contractors all across the country. In such extreme weather conditions people without a cooling system risk many health issues, especially the elderly, sick and young children. As most contractors are out in field serving their customers they heavily rely on an inbound call center to take their customers calls and schedule appointments.
MAP, one of the nations largest HVAC answering service providers, has assisted its clients with these explosive call volumes and has given both the distressed consumer and the contractor peace of mind and comfort that all customer needs are being met and in timely manner. MAP has over 400 highly trained virtual receptionists in its call centers up and down the east cost and provides message handling 24 hours a day, 7 days a week. Using state of the art technology the company is able to set appointments and even transfer important calls directly to the employees on call, no matter what time day it may be. The company uses escalation systems which make absolute certain that every emergency message is delivered and responded to as quickly as possible. Having serviced over 40,000 clients in United States MAP is clearly a leading
live answering service provider.
To combat the unusually high call volumes MAP has engaged its entire customer service team and asked them to step up and answer inbound calls and do all that they can to answer customer calls within three to four rings and live up to their name as having one of the fastest answer rates in the industry. MAP takes its business very serious and understands how important their customers are to them. This ESOP company has seen record breaking revenue in 2012 and attributes this to numerous items such as its proprietary technology, dedicated staff, and commitment to serving its clients.
MAP is a nationwide answering service and call center. Since 1990, we've been a large and small business answering service provider delivering successful custom solutions for every industry. MAP operates five dynamic call centers and is an employee-owned company which means that every one of our employees is more than just a virtual receptionist - he or she also has a vested financial interest in ensuring the success of each and every customer