“Through the years, North America has remained the biggest market for our contact center services. Small and medium businesses in the United States are a rapidly growing market segment and have increasingly sought the use of customer service call centers to spur growth and build better relationships,”
Chua explained that the US team of Magellan Solutions will build a more impressive list of clients in the retail, manufacturing, legal, hospitality, IT support, academic, marketing, media and entertainment industries. This is further achieved by participating in various trade shows, conferences, and private networking events. Chua said that Magellan Solutions has seen good sales growth in North America in recent years. To date, small and large clients in the US have been serviced by the company’s inbound and outbound campaigns ranging from technical support and order taking to lead generation and telemarketing.
Chua said aside from customer service, there is a strong possibility that more US-based companies will consider business process outsourcing (BPO) services in the future. This share is expected to grow in the coming years. “Outsourcing your operational process to an offshore BPO company like Magellan Solutions enables organizations of any size to focus on their competencies while they endeavor to reduce capital costs,” Chua said. “The new office in the United States is timely as demand steadily rises not only for inbound and outbound call center services, but also for back-office support such as data encoding or transcription, voice transcription, form processing, data mining, payroll and bookkeeping, order fulfillment, applied engineering services and a whole lot more.”
By positioning itself in the United States, Magellan Solutions (http://www.magellan-