Customers may nominate potential winners, and businesses and charities may also nominate themselves. Entries will be evaluated by an independent panel of prestigious judges from business communities in Eastern North Carolina. While BBB Accreditation is not a requirement, companies must be in business for at least three years and have earned at least a ‘B’ rating with BBB to be considered. The award will be presented at BBB’s Annual Meeting in January 2013.
BBB is looking for businesses and charities that others will want to emulate. Candidates must show creativity in their ability to manage customer expectations, provide excellent customer service and resolve disputes. They must demonstrate the ways they inspire their workforce to adopt and communicate their ethics and further their mission.
“Our 2011 Torch Award winner, National Pawn, has not only established a stellar reputation for itself, but Bob Moulton has worked tirelessly at the national level to improve the reputation of the entire pawn shop industry by promoting the importance of customer service and ethical business practices,” said Toby Barfield, president and CEO of BBB serving Eastern North Carolina.
Benefits for winners include:
• Free Press & Publicity
o News release spotlighting the winner sent to area media
o Feature story in BBB’s newsletter
o Special promotion on BBB’s Web site
o Inclusion on BBB’s Voice Response System
• Presentation of Crystal Torch Award for permanent display
• Use of Torch Award Logo
To be considered, an organization must be nominated for BBB’s Torch Award, and submit an application along with all supporting documents before 5pm on Friday, November 30, 2012. For assistance with applying for the Torch Award, please contact firstname.lastname@example.org.
About BBB serving Eastern North Carolina
Better Business Bureau serving Eastern North Carolina is a 501(c)(6) not-for-profit corporation serving 33 counties in eastern North Carolina. The organization is funded primarily by BBB Accredited Business fees from more than 3,000 local businesses and professional firms. BBB promotes integrity, consumer confidence and business ethics through business self-regulation in the local marketplace. Services provided by BBB include reports on companies and charitable organizations, general monitoring of advertising in the marketplace, consumer/business education programs and dispute resolution services. All services are provided at no cost to the public, with the occasional exception of mediation and arbitration. Visit bbb.org.