Proper calibration is a key component of optimum power performance and is often overlooked. Improperly calibrated equipment can result in service outages, increased truck rolls, dig ups, dissatisfied customers, and even lawsuits.
To prevent these circumstances, Alpha will leverage its existing service routes to pick-up JDSU equipment in need of repair or calibration. Once picked-up, Alpha will send the equipment to the nearest JDSU service center, where their industry expertise provides best-in-class maintenance services. After the equipment has been repaired or calibrated, JDSU will ship directly back to the customer.
“This new partnership will help offer top-of-the-line service to our customers,” said Dave McCarty, Manager of Service Operations for Alpha Technologies. “Alpha provides on-site visits to more than 1200 customers a month, and our relationship with JDSU will allow quick turnaround with the highest quality repair. It’s a win-win for our customers.”
JDSU equipment is adjusted to NIST traceable standards, as well as ISO-9000 guidelines to guarantee peak performance.
Alpha’s Depot Repair Services furnish state-of-the-
Alpha’s regional repair depots are strategically positioned in numerous locations across the country ensuring easy and convenient accessibility. Alpha also offers pick-up and delivery services as well as popular advanced replacement programs.
Alpha Technologies Services Inc., a member of The Alpha Group, provides maintenance, repair and warranty services for all Alpha Group products. Alpha's repair depots, located around the world, are state of the art repair and development laboratories are designed for product repair and refurbishment, product improvement, research and modification, to assist with our customer's specific needs. Additionally, trained Alpha field service engineers can be dispatched 24/7 in specially equipped and stocked Alpha service vehicles to perform routine system maintenance or emergency repair service.
The Alpha Group represents a global alliance of independent companies that share a common philosophy – create world-class powering solutions for communication, commercial, industrial and renewable energy markets.