Winnebago Industries established the industry’s first dealer excellence program in 1986 in order to recognize select dealers for excellence in customer service. This year, 104 dealers were honored with the Circle of Excellence award at the Company’s Dealer Days event in Las Vegas, Nev., May 14-16. Dealers were recognized for their excellence in customer satisfaction as it relates to the customers’ sales and service experience.
“Winnebago Industries is pleased to recognize Reliable RV-one of only 104 outstanding dealers that earned this year’s Circle of Excellence award, said Winnebago Industries Chairman, CEO and President, Randy Potts. “Reliable RV has proven that they are the best of the best by providing exceptional customer service. Reliable RV provides knowledgeable sales personnel, qualified service technicians and quality warranty and after-market service support to customers. Their commitment to providing excellent customer service is why Reliable RV is deserving of this award.”
Circle of Excellence scoring is determined by rating dealers in four categories:
*A Purchase and Delivery Satisfaction study, which is direct customer feedback after the purchase of a motor home
*A Customer Satisfaction Study, a survey sent to customers six months after their purchase
*A Sales and Marketing Assessment that looks at a dealership’s sales, market share, stocking levels and participation in product training and the Winnebago Itasca Travelers Club (WIT)
* A Service Parts Assessment that evaluates a dealership’s warranty/parts inventory, service training and certified technicians, and traveling customer care
Reliable RV is a leading retailer of Winnebago® and Itasca® motor homes from Winnebago Industries. Reliable RV is located just off Chestnut Expressway and Hwy 65 in Springfield, MO. Reliable RV has sold and serviced RVs in Southwest Missouri since 1999. Reliable RV offers an award-winning sales and service team that strives to deliver a consistent, friendly and professional experience to each and every customer every day.
For further information:
417-864-6800 ext. 1119