Headquartered in Memphis, TN with offices throughout the county, Shelby County identified the need for a software vendor to streamline collections and management of delinquent county property taxes, selecting Titanium based on an unmatched open architecture environment.
“We saw the potential in the technology to grow,” Debra Gates, Chief Administration Officer for Shelby County said. “The versatility and flexibility of the environment—
The configurability of the Titanium platform has led to new opportunities for Shelby County, currently in negotiations with the City of Memphis to collect delinquent accounts using Titanium, Gates said.
Prior to Titanium, much of Shelby County’s collection efforts were time-consuming and manual. During the implementation phase, workflows were pinpointed and defined, leading to better operational efficiency—letters are now sent automatically through the jobs function; Tags are employed to react to workflows; collectors generate out-of-the-box reports in real time and Titanium was configured to interact with the system of record, STAR on an ongoing basis.
“The Rules Engine within Titanium has taken a six or seven step process, reduced it to one-click,” Implementation lead Jeremy Wolfe said. “It’s not only going to increase collections, it’s going to make the entire process straightforward and efficient.”
“The workflow, scalability in this system compliments our high, taxpayer-focused standards,” Gates said. “We now offer more payment and self-service options and the enhanced ability to utilize communication channels and more sophisticated reports.”
About CR Software
Established in 1984, CR Software has more than 28 years’ experience implementing collections recovery and debt management platforms, currently offering Titanium ORE (Open Receivables Environment)