The Judging panel, chaired by Property Ombudsman Christopher Hamer said:
“Judges praised this agency's flexible contracts for recent graduates and young professionals, and its focus on managing quality properties, due to its ethos that staff shouldn't move a tenant into a property into which they wouldn't move themselves.
“Facebook is put to great use to liaise with landlords and tenants clients, and extended office hours aim to suit tenants' working days. Judges were impressed by the fact that Heaton Property has never had a deposit dispute, which required third party mediation or Court action, proving that high-quality service standards are at the heart of its business.
“The Newcastle-based agency prides itself on its Geordie hospitality and transparent systems and processes as well as its user-friendly website. Judges particularly liked the agency's ProShare tenancy scheme, which aims to smooth the process of tenants who don't know one another living together, by, for example charging each tenant a fixed fee to cover the rent and all utility usage.
Heaton Property currently employs a team of five staff engaged in the letting, management and maintenance of properties on behalf of north east landlords with a focus upon letting to young professionals. Their unique ProShare tenancy scheme seeks to match young professionals with like minded people to enable them to collectively rent a larger more prestigious property.
The firm will advertise this summer for a new team member as part of its expansion plan and has recently purchased two new staff cars.
Heaton Property managing director Damiano Rea says:
“We were absolutely delighted to win gold in this prestigious award since we have only been in business for three years. From the start we have tried to be open and honest with both landlords and the young professionals who are our customers. Rather than trying to come across as a brand we have used social media to engage with people directly. This approach requires that I have absolute faith in my team because they are talking to our customers, both landlords and tenants on a daily basis. The Sunday Times Letting Agency of the Year Award was won because we operate as a team and I am immensely proud of each and every one of them”.