Retailers in the study include Home Depot, Nordstrom, John Lewis, Debenhams, Conrad and Galerie Lafayette.
Countries included are: Australia, Brazil, Canada, Chile, China, Denmark, France, Germany, Italy, Portugal, Romania, Singapore, Spain, Switzerland, Turkey, UK and US.
“This report shows how executives across many retail sectors and markets are making difficult retail strategy decisions in order to provide choice to a tech savvy, empowered shopper. An example is our global finding that two-thirds of Electrical Goods retailers have implemented click and collect capabilities already” says Cédric Ducrocq, Chairman Ebeltoft Group and CEO Dia-Mart.
“As ecommerce grows in many countries, the strategic response for many leading retailers is to take a cross channel course of action”, says Jim Okamura, Ebeltoft Group US cross channel expert and Managing Partner at Okamura Consulting.
The 38-page synthesis will be available via the Ebeltoft Group member in your region. For more information visit www.ebeltoftgroup.com