IDC Energy Insights created this IDC MarketScape report to evaluate vendors that supply customer care and billing (CC&B) solutions for
competitive, unbundled energy markets around the world. In the report, IDC Energy Insights acknowledges LogNet Systems for its multiple service value proposition for enabling utilities companies and energy suppliers to increase revenue, improve customer service and reduce operational costs by managing multiple services from a single platform.
“The introduction of competition, the unbundling of the value chain and the implementation of smart meters, including demand response and customer engagement initiatives, are significantly changing the manner in which utilities companies and energy suppliers are interacting with their customers and generating revenue,” explained Roberta Bigliani, Head for IDC Energy Insights, Europe, Middle East, and Africa. "As a major player in this market, LogNet Systems is demonstrating success in deploying multi-service solutions to help its customers meet these changing market requirements and succeed in highly competitive environments, while remaining cost-sensible.”
Service providers in the both the utilities and telecommunications sectors are using the customer management and billing solutions from LogNet Systems to create and manage fully integrated multiple service operations. LogNet Systems’ holistic approach to multiple service operations enables service providers to offer and bill for any utilities or communications service in a unified customer management and billing framework. The solutions from LogNet Systems are based on it its MaxBill and Account Manager Suite (AMS) product suites, which includes the functionality for billing, rating, CRM, order management, product catalog, self care, e-billing and data analysis.
“We are tremendously pleased to receive this strong positioning in this IDC MarketScape report and provide the utilities market confirmation of the value we are providing our customers,” said Kirill Rechter, CEO of LogNet Billing. “We also see this recognition as affirmation of our overall strategy to deliver innovative solutions for competitive service providers to efficiently manage multiple service operations.”
About LogNet Systems
LogNet Systems empowers leading service providers worldwide to navigate their businesses to greater profits. LogNet Systems’ innovative customer management and billing solutions serve a variety of single and multiple service operations, creating opportunities for service providers to efficiently add new services or merge multiple business lines, while significantly reducing the complexity of operations and associated IT costs. Solutions from LogNet Systems are based on a modular product portfolio that includes billing, rating, CRM, order management, product catalog, self care, e-billing and data analysis. LogNet Systems has designed and deployed over 60 complex customer management and billing solutions for communications, utilities, financial and transportation service providers worldwide. LogNet Systems is headquartered in the United Kingdom and has offices and representation across EMEA, APAC and Americas.
For more information, please visit our web site at www.lognet-systems.com.
About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
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