Reviews are obtained from Independent Evaluators (mystery shoppers), resident survey respondents, and online renters who are required to register to use the site, and are all subject to a third party verification process to ensure integrity of the information prior to posting.
Renter's Voice (http://www.rentersvoice.com)
Ellis’ alliance with Renter’s Voice allows for exchange of shopping report and resident survey data between the two companies and third party resources, which in turn springboards seamlessly into a valuable online marketing tool for the property management company. The Renter’s Voice levels the playing field in contrast to traditional online ratings and reviews sites, by offering varied perspectives on the customer experience and giving property management companies a voice in the process.
Joanna Ellis, President and CEO of Ellis, Partners in Management Solutions and co-owner of Renter's Voice, remarked, "We are excited to be the first review site to represent the industry – and through a united front, we can provide a fair and objective platform that provides transparent data, therefore equipping the renter to better make an informed decision about their apartment home."
Ellis’ Apartment Mystery Shopping program and Resident Survey program, in conjunction with Renter’s Voice, allow property management companies to turn traditionally operational based tools into effective marketing tools.
To find out more about how Renter’s Voice can benefit you, please visit our website or contact us.
For over 28 years Ellis, Partners Management Solutions (http://www.epmsonline.com) has been providing an objective Apartment Mystery Shopping program to property management companies and owners, evaluating sales and marketing processes. The program offers participation in the nationally recognized Ellis Quarterly Benchmark Comparison report. Since 2011, Ellis has offered a Resident Survey program, centered around five major touch points of the customer experience, surveying 365 days a year in real time based on activity at the individual property, and offering action plans for improved resident retention. Our programs provide immediate feedback and multi-level reporting. Ellis is your source for an integrated solution to leverage data from mystery shops, resident surveys, and ratings and reviews in order to better understand the customer experience through the voice of your customer.
Joanna Ellis | Ellis Partners in Management Solutions | firstname.lastname@example.org | 888.988.3767