Leveraging the Voice of the Customer to Create Actionable Internal Strategies

PRLog (Press Release) - Jun. 18, 2012 - The 8th Customer Feedback Week will take a closer look at translating structured and unstructured data from multiple sources into actionable items that drive priority outcomes such as market share, product development and lifetime value. For more information visit http://www.customerfeedbackweek.com

Key topics on the agenda at the 8th Customer Feedback Week include:
• Adapting to changes in digital communication to proactively receive customer feedback from multiple platforms
• Developing techniques and solutions to analyze analytical feedback data into large readable information
• Evolving business models internally to manage human resources to handle public online feedback and to the increased amount of proactive feedback
• Allocating internal assets to the new frontlines of customer
• Implementing software that can better manage online customer feedback
• Developing strategies to encourage new lines of communication

These topics will be discussed from stellar speakers such as:
• Pete Winemiller, VP of Guest Relations, Oklahoma City Thunder Basketball Team
• Todd Cunningham, Senior Vice President of Insight and Research, Viacom
• Jim Bampos, Vice President of Customer Quality, EMC
• Garrick Amos, VP of Season Tickets and Retention, The Miami Heat Basketball Team
• Maura Hunter, Senior Vice President of Customer Experience, Fidelity Investments
• Lise Brende, Director of Marketing Analytics Bing & MSN, Microsoft Corporation
• Maura Sullivan, Customer Loyalty Manager, Zappos
• Matthew Greenberger, Customer Experience Champion, Motorola

The 8th Customer Feedback Week presents a customizable program featuring in-depth information dual track sessions on Feedback & Strategy Management and Analytics & Data Management. The event delivers thought leadership, benchmarking, tools and templates and targeted networking opportunities to ensure each session remains focused on the specifics of HOW you will add value to your organization upon your return to the office.

For more details on the 8th Customer Feedback Week, please visit http://www.customerfeedbackweek.com or contact Gahwui Kim at Gahwui.Kim@iqpc.com


IQPC (www.iqpc.com) provides business executives with tailored practical conferences, large-scale events, topical seminars and in-house training programs.  Producing over 1,500 events annually around the world, IQPC continues to grow and has offices in cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Sydney, and Toronto.

Contact:
Gahwui Kim   
IQPC
P:+1 646-502-3266
F:+1 888-231-7864
E : Gahwui.Kim@iqpc.com
www.CustomerFeedbackWeek.com