“We are constantly reminding our customers through SMSes, our customer service centres, press statements and flyers posted in Tigo Pesa outlets to take preventative measures to protect their accounts by not revealing their PIN numbers or any personal information to anyone,” said Mr. Diego Gutierrez, General Manager of Tigo. “Customers are responsible for the safety and protection of their PIN numbers and personal data. However, this system will add additional security to the controls that we already have in place. We hope that customers will take responsibility alongside these measures” he said.
In most circumstances, fraud cases are carried out by people who assume the other person’s identity by gaining information from them knowingly or through trickery, and afterwards, requesting a SIM swap, giving them access to resources from the Tigo Pesa account and other benefits in that person’s name. Tightening the procedure of SIM swapping, especially for lines with Tigo Pesa accounts, will further secure the process of mobile money transfers.
Tigo, the first cellular network in Tanzania, started operations in 1994 and is Tanzania’s most affordable and innovative mobile phone operator covering 26 regions in mainland Tanzania and Zanzibar.
Tigo is part of Millicom International Cellular S.A (MIC) which provides affordable, widely accessible and readily available cellular telephony services to more than 43 million customers in 13 emerging markets in Africa and Latin America.
For further information visit: www.tigo.co.tz
Issued by: Alice Maro • PR-Tigo • Mobile +255 713 123754