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2012 Customer Experience Meet: A Customer Focus Summit held by Virtuos Solutions & Oracle RightNow

CX Meet with central theme “Changing the Channel” attended by leaders from verticals of e-commerce, Travel, BFSI and Automobile with Key Speakers from Virtuos, Oracle RightNow, and Frost & Sullivan

 
PRLog - Jun. 13, 2012 - New Delhi, May 10th 2012 - Virtuos Solutions announced today that it successfully hosted the first ever Virtuos 2012 Customer Experience Meet with Oracle RightNow- The leader in Customer Experience (CX) Solutions. The event was held at the Leela Kempinski Gurgaon India.

The meet focused on how brands can create compelling value propositions, develop and execute customer experience strategies using Oracle RightNow CX, the customer experience suite and learn from Oracle RightNow’s best practice guidance and expertise of serving over 2000 global customers. The event was attended by CXO level executives from companies including MakeMytrip.com and Flipkart.com who were also Panel members and have successfully deployed Oracle RightNow CX suite.

The event began with a keynote address by Virtuos Principal Consultant & CEO, Venky Vijay, on “The Future of Customer Experience,” followed by an address from Key Note Speaker: Ted Bray, Regional VP Indirect Channels APAC Oracle RightNow on “The Customer Experience (CX) Value Equation” and Mr. Manoj Menon, Partner and Managing Director from Frost & Sullivan Singapore on “Mega Trends 2020 Implications for Businesses”.

Mr. Rajnish Kapur, Chief Innovation & Customer Experience Officer, MakeMyTrip.com and Mr Rathinamurthy Product Manager- CRM Flipkart.com attended the meet as panellists and shared their experiences on how implementation of Oracle RightNow CX has enabled their companies to take customer interaction and support to the next level thus improving customer satisfaction and retention. The event lived us to its theme of “Great customer experience” as it covered various aspects of as to how organizations today can delight their customers by “Changing the Channel” of customer interaction.

Mr. Venky Vijay Principal Consultant & CEO, Virtuos Solutions stated “Customer is the key to the survival and prosperity of any business. Traditional channels of customer service are no longer sufficient to provide great customer experience and delight.  To provide superior service delivery and experience companies need to think out of the box and invest in solutions to provide Omni channel customer service.  We at Virtuos Solutions along with Oracle RightNow are committed to help organizations to provide best in class customer experience. The Customer Experience meet is a testimonial of just that”  

Mr. Ted Bray, Vice President, Oracle RightNow stated “Delivering superior customer experience is one of the only sources of sustainable differentiation.  The best companies in the world know this, and they focus on it.  They know that delivering great service yields more profitability, new customer acquisitions, an increase in customer retention, and more sales to existing customers. I hope those who attended the CX Meet had gain in-depth insight into how they can deliver better customer experience.


About Virtuos Solutions

Virtuos - the Experience Consultancy Services Expert in the digital age delivers exceptional business outcomes around customer centricity, E-Business, Digital Marketing and the Cloud. Passionately built by people who know what works for their customers, Virtuos relentlessly works toward achieving extra-ordinary results by combining insights from our knowledge capital and best-in-class industry experience. Virtuos Corporation is based at San Jose, USA with India presence as Virtuos Solutions Private Ltd. based at Gurgaon (New Delhi / NCR) and is one of the fastest growing business consulting companies.

For more information visit us at http://www.virtuos.com/

About Oracle RightNow

Oracle (NASDAQ:ORCL), engineers hardware and software to work together in the cloud and in your data center. Oracle | RightNow, now a wholly owned subsidiary of Oracle, helps organizations deliver exceptional Customer Experiences (CX) across the Web, Social Networks and Contact Canters, all delivered via the cloud.

For more information about Oracle | RightNow, visit www.oracle.com/rightnowcx



PR & Media Department
Virtuos Solutions

Anushri Verma
anushri.verma@virtuos.com
Phone: +91.124.4985500 extn: 500
Mobile: +91.9810311959

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Source:Virtuos
City/Town:Gurgaon - Haryana - India
Tags:crm software, crm implementation
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