The meet focused on how brands can create compelling value propositions, develop and execute customer experience strategies using Oracle RightNow CX, the customer experience suite and learn from Oracle RightNow’s best practice guidance and expertise of serving over 2000 global customers. The event was attended by CXO level executives from companies including MakeMytrip.com and Flipkart.com who were also Panel members and have successfully deployed Oracle RightNow CX suite.
The event began with a keynote address by Virtuos Principal Consultant & CEO, Venky Vijay, on “The Future of Customer Experience,”
Mr. Rajnish Kapur, Chief Innovation & Customer Experience Officer, MakeMyTrip.com and Mr Rathinamurthy Product Manager- CRM Flipkart.com attended the meet as panellists and shared their experiences on how implementation of Oracle RightNow CX has enabled their companies to take customer interaction and support to the next level thus improving customer satisfaction and retention. The event lived us to its theme of “Great customer experience” as it covered various aspects of as to how organizations today can delight their customers by “Changing the Channel” of customer interaction.
Mr. Venky Vijay Principal Consultant & CEO, Virtuos Solutions stated “Customer is the key to the survival and prosperity of any business. Traditional channels of customer service are no longer sufficient to provide great customer experience and delight. To provide superior service delivery and experience companies need to think out of the box and invest in solutions to provide Omni channel customer service. We at Virtuos Solutions along with Oracle RightNow are committed to help organizations to provide best in class customer experience. The Customer Experience meet is a testimonial of just that”
Mr. Ted Bray, Vice President, Oracle RightNow stated “Delivering superior customer experience is one of the only sources of sustainable differentiation. The best companies in the world know this, and they focus on it. They know that delivering great service yields more profitability, new customer acquisitions, an increase in customer retention, and more sales to existing customers. I hope those who attended the CX Meet had gain in-depth insight into how they can deliver better customer experience.
About Virtuos Solutions
Virtuos - the Experience Consultancy Services Expert in the digital age delivers exceptional business outcomes around customer centricity, E-Business, Digital Marketing and the Cloud. Passionately built by people who know what works for their customers, Virtuos relentlessly works toward achieving extra-ordinary results by combining insights from our knowledge capital and best-in-class industry experience. Virtuos Corporation is based at San Jose, USA with India presence as Virtuos Solutions Private Ltd. based at Gurgaon (New Delhi / NCR) and is one of the fastest growing business consulting companies.
For more information visit us at http://www.virtuos.com/
About Oracle RightNow
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