Winners Announced for the 2012 Call Center Excellence Awards

PRLog (Press Release) - Jun. 12, 2012 - Call center management is about consistently evolving to exceed the expectations and desires of customers; there is no such thing as “good enough.” The Call Center Excellence Awards held in conjunction with the 13th Annual Call Center Week in Las Vegas, NV, honor those who think —and act— in accordance with the mindset that one can never reach an apex in customer service.  (For more information visit http://www.callcenterawards.com)

Scored by a panel of proven call center leaders and customer management analysts, the below awards, given in 8 categories, represent those dedicated to superior thinking, creativity and execution across the full spectrum of call center functions. And the winners of this year’s First, Second Place and Honorary Mention Awards are…

Best in Class (over 200 staff)
Winner  - American Water
Runner Up - Road America
Honorable -  Mention Cigna

Best in Class (under 200 staff)
Winner -  Zurich
Runner Up - Acronis
Honorable Mention - Bluegreen Corporation

Best Outsourced Provider
Winner  - Convergys
Runner Up - Thomas L. Cardella & Associates
Honorable Mention - Firstsource

Voice of the Customer
Winner - Discover
Runner Up - Stream Global
Honorable Mention - Valvoline

Best Solution Provider
Winner -  IntelliResponse
Runner Up - Aspect
Honorable Mention - Utopy
Honorable Mention - SDL
Honorable Mention - Jacada
Honorable Mention - Evolv
Honorable Mention - Kana

Creating a Culture
Winner - Pioneer
Runner Up - Assurant
Honorable Mention - Asurion

Best Learning and Development Program
Winner - Allianz
Runner Up - TELUS International
Honorable Mention - Discover

Call Center Leader of the Year
Winner  - Acronis
Runner Up - Amex Canada
Honorable Mention - Humana

For complete details on the 13th Annual Call Center Week and Call Center Excellence Awards, visit http://www.callcenterweek.com or contact Lisa Schulman, IQPC Executive Producer at lschulman@iqpc.com.


About IQPC
IQPC (www.iqpc.com) provides business executives with tailored practical conferences, large-scale events, topical seminars and in-house training programs. Producing over 1,500 events annually around the world, IQPC continues to grow and has offices in cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto.

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