In Douglas Infiniti Service He Trusts

PRLog (Press Release) - Jun. 11, 2012 - I’ve been working for the Douglas Auto Group for nearly a year and am grateful that I made the decision to work here. When I met longtime Douglas Infiniti Service Customer Tom Kachelriess today, I am now completely confident I made the right decision. While sitting down to a delicious lunch at Food in Summit, NJ with Tom and Douglas Infiniti Service Manager Gary Darling, Tom told me of his unwavering conviction of only using Douglas Infiniti to service his automobiles. “I’ve always liked the Douglas Auto Group because of their Service Department. If I drop a car at Douglas Infiniti to be fixed, I tell Gary not to call me until the car is ready to be picked up. That’s how much I trust him” says Tom.

Tom Kachelriess has been a customer of the Douglas Auto Group since 1980. Over the last 32 years, he has purchased over 20 automobiles from Douglas. He originally purchased Buicks and VWs from Douglas but purchased his first Infiniti from Douglas, an FX, in 2006. Since then Tom has been hooked on Infinitis. He has additionally purchased a 2008 FX and a 2012 FX from Douglas Infiniti. Says Tom, “buying an automobile is a major purchase in one’s life. You want to have stability and comfort in the company standing behind those purchases. When you walk into Douglas Infiniti and see the same Service Manager, Parts Manager, Auto Technicians and Sales Managers for years on end, it lends you confidence in the belief that you entrusted your auto purchase to the right organization.”

From Day One at the Douglas Auto Group, I’ve been told that morality and integrity are the cornerstones that the organization has been built upon. While I don’t mind sharing this philosophy with the general public, it is much better when these virtues are corroborated by a Douglas customer. Says Tom, “Douglas Auto Group has never made me feel like a foreigner. They have never looked down to or lied to me. I’ve seen other dealerships where if you’re not spending money there that day, they want you out the door. I’ve never had that feeling in my 32 years as a customer at Douglas. I’ve run a highly successful real estate appraising business. I can assure you that when money becomes the sole driver of your business, you’re dead. How do you think an auto dealership like Douglas has been able to thrive in a small town for nearly 50 years?”

Not only does Tom bring his 2006 FX, 2008 FX and 2012 FX to Douglas Infiniti Service for regular maintenance, but he brings his daughter’s Nissan Murano as well. “It’s actually cheaper to service the Nissan Murano at Douglas than it is at my daughter’s Nissan dealership.” Upon hearing this, Douglas Infiniti Service Manager Gary Darling chimes in that “the Douglas Infiniti Service Department takes in between 30 to 45 cars monthly for service that weren’t purchased at the dealership.” Gary attributes this to having a multitude of auto technicians with nearly 20 years of service at Douglas. In full disclosure, Tom does own one 2009 Infiniti FX that wasn’t purchased at Douglas Infiniti. “I wanted a 2009 Infiniti FX with a specific brown interior. Douglas Infiniti went to great lengths to procure this FX for me but wasn’t able to locate one.” Upon returning to the local Infiniti dealership one month after purchasing the 2009 FX from them, Tom said, “I walk in to talk to the salesperson who sold me the 2009 FX and he had left the dealership. The Service Manager and the Parts Manager had also been removed of their duties.”

Tom went on to make an interesting analogy. “I love to go to the downtown Westfield area and shop. If I spend $500 in a store there then I come back to return something or I have a complaint, the store employees there not only remember my name but are more than happy to accommodate me. If I go to the Short Hills Mall and spend $500 in a store, when I return with an issue I’m met with a stern face and told coldly to fill out a form. Douglas Infiniti has the mindset of the small store owner in Westfield while the highway dealerships treat you more like a store in the Short Hills Mall.”

As Tom made that last point, I said, “so you most enjoy working with Douglas Infiniti because they make you feel comfortable?” Tom looked at me with a fiery look in his eye and said, “no, I do business with Douglas Infiniti for security reasons. I get paid several hundred dollars an hour and I can’t afford to take time away from my work schedule because the people who service my automobiles aren’t reliable. In Douglas Infiniti Service, I trust.”

Photo:
http://www.prlog.org/11897332/1