1. Latest News
  2. Submit Press Release
  1. PR Home
  2. Latest News
  3. Feeds
  4. Alerts
  5. Submit Free Press Release
  6. Journalist Account
  7. PRNewswire Distribution

June 12 Webinar: Aricent to Explore Enabling Next-gen Customer Service Through Real-time Analytics

Tom Lybarger, Assistant Vice President, will discuss real-time methods for transforming customer service strategy

 
PRLog - Jun. 7, 2012 - SAN FRANCISCO -- The Aricent Group, a global innovation and technology services company, today announced that Assistant Vice President, Tom Lybarger, will be presenting a webinar hosted by Mobile Europe’s Editor, Keith Dyer, about “Next Generation Customer Service Powered by Customer Experience Management.”

The webinar will take place on Tuesday, June 12, 2012 at 11:00 a.m. EST / 4:00 p.m. BST. To register, please visit https://www1.gotomeeting.com/register/632679872.

This past year has seen the intersection of customer experience management (CEM), customer service and real-time analytics. However, this has not yet resulted in dramatic improvements in customer service since most CEM initiatives are still siloed and have not yet reached the device level. Furthermore, a vast quantity of network and service management data continues to be under-utilized. By closely analyzing user data, service providers can gain valuable insights into subscriber behaviors and translate them into actionable intelligence to innovate and evolve their own CEM practices.

During this one-hour webinar, Mr. Lybarger will discuss how to drive down customer support costs by leveraging experience analytics captured on the device. Additionally, Mr. Lybarger will discuss how to empower better CEM through an integrated dashboard with a  unified view into network, service and device status, service usage data, location information and vendor statistics. There will be a Q&A opportunity at the end of the webinar.

For more information about Mobile Europe, visit: http://www.mobileeurope.co.uk/.

--- End ---

Click to Share

Contact Email:
***@sonuspr.com Email Verified
Source:Aricent Group
Phone:732 837 1200
Zip:08816
Location:San Francisco - California - United States
Industry:Innovation
Tags:Telecom, customer service, real-time analytics
Shortcut:prlog.org/11895085
Verified Account Email Address
Verified Account Phone Number

Disclaimer:   Issuers of the press releases are solely responsible for the content of their press releases. PRLog can't be held liable for the content posted by others.   Report Abuse

Latest Press Releases By “

More...

Trending News...



  1. SiteMap
  2. Privacy Policy
  3. Terms of Service
  4. Copyright Notice
  5. About
  6. Advertise
Like PRLog?
9K2K1K
Click to Share