One complainant is The Osage Nation from Pawhuska, OK who ordered equipment from the Outdoor Fun Store to be used by a tribal family preservation unit that helps tribal families in crisis. The tribe contacted WDIV’s “Ruth to the Rescue” producers and the BBB for help.
“We made two payments totaling $6,578.44, but have not received any of the playground equipment. We have made numerous calls and sent a demand letter which have all have gone unanswered. The money for the equipment was originally federal grant funds; therefore, the Osage Nation had to reimburse the grant with its own funds. We are hoping that WDIV and the Better Business Bureau can help us recoup our money,” Clint Patterson, Assistant Attorney General, Osage Nation.
Another complainant also contacted WDIV’s “Ruth to the Rescue” producers about her purchase of playscape accessories that she never received despite phone calls, emails and an in-person visit to the store. However, after this WDIV report (http://www.clickondetroit.com/
Following the WDIV report, the Better Business Bureau reopened all complaints and contacted the owner via certified mail. To date the company has failed to respond to any complaints and currently has an “F” rating on their BBB Business Review (http://bit.ly/
The Better Business Bureau warns buyers to be wary of doing business with the Outdoor Fun Store until they have shown good faith in responding to and resolving all customer complaints. The business in question is based in Canton and operates at the following address:
Outdoor Fun Store
8551 Ronda Drive
Canton, MI. 48187
Consumers are also encouraged to start their search for trusted vendors and other businesses at the Better Business Bureau website (http://detroit.bbb.org/