"Maintaining the highest standards of excellence has always been the cornerstone of Rosen Motors’ business. Having our two Nissan Dealerships recognized, yet again, for achieving on our commitment to delivering absolute customer satisfaction is very gratifying.”
(GURNEE, IL & MILWAUKEE, WI – May 21, 2012) The highest award presented to Nissan Dealers by Nissan North America is the Nissan Owner First Award of Excellence. This elite award recognizes Nissan's top Dealers from across the nation who were able to meet the highest standards of achievement.
The philosophy and vision for the Nissan Owner First Award of Excellence is to recognize Dealers who provide their customers with an outstanding ownership experience, from the showroom through every aspect of the dealership.
“We couldn’t be more excited about getting this award. Putting customers first has always been our first priority. This is the kind of recognition we work very hard to achieve. It’s even doubly satisfying because it comes on the heels of getting our fifth Nissan President’s Award in 2011,” said Jeff Rosen, Vice President, Rosen Nissan of Milwaukee.
Joe Lage, Sales Manager, Rosen Nissan in Gurnee adds, “Nissan is a company dedicated to innovation, both in manufacturing and customer service. Now in our 22nd year, Rosen, too, has never stopped innovating and striving for excellence. Of course, it’s gratifying to be recognized by Nissan. But our dramatic growth and sales success is a result of customers recognizing and appreciating our efforts to be the very best and to constantly improve every aspect of our business.”
Every Nissan dealership participating is rated based on a variety of criteria including the Nissan's Owner First survey. Surveys are sent out to customers after the purchase of a new Nissan vehicle, or after having a service done on their current vehicle. Customers are Nissan's top priority, which is why Nissan North America uses customers’ input and feedback to reward those dealerships that meet these high standards.
Rosen pointed out that achieving the honor reinforces their commitment to providing excellent customer satisfaction. It also serves as a lasting reminder that they are among Nissan's best.
“We must never take our leadership position and wonderful reputation for granted,” said Rosen, “Receiving awards are great. But the greatest reward is being able to continually to earn a customer’s loyalty.”
ABOUT THE ROSEN MOTORS GROUP
Rosen Motors owns and operates ten award-winning automotive sales and service locations in Algonquin, Elgin, Gurnee, Lake Villa and Waukegan, IL, as well as Milwaukee, WI, selling Honda, Hyundai, Kia, Mazda, Nissan as well as Certified Used and quality pre-owned vehicles, The award-winning dealerships are Rosen Nissan of Milwaukee (5505 South 27th Street) and Rosen Motors in Gurnee (7000 Grand Avenue). For more information about Rosen Motors Group, contact Dave Douglas at 847-856-8440 or Saul Rosen at 847-623-7673, or visit http://www.rosenrosen.com.