The report, “Measuring the Financial Impact of Employee Lifetime Value,” is the second in a new series of targeted and concise research packages designed for HR executives. Its author, Dr. Frank Mulhern of Northwestern University, says that, “In today’s marketplace, competitive advantage and differentiation for companies comes from the energy, passion, talents and creativity of all its people. Therefore, it is crucial for an organization to have the ability to measure individual and team performance across the enterprise.”
The research summary introduces the concept, with a graphic Employee Lifetime Value model, and provides HR leaders the resources and opportunities to capitalize on the growing awareness among senior executives that employees can be the best resource to improve corporate performance and profitability. According to the Brookings Institution, 85 percent of a company’s assets are related to intangible capital such as knowledge and human talent. Dr. Mulhern says that, “Employee Lifetime Value provides an important opportunity for HR professionals to play a much broader, more valuable role in their organizations’
To read the entire research summary, please visit The Forum’s website, www.businessresultsthroughpeople.org and click on Research and Leadership Focused Papers.
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