CodeBaby’s CIVA (CodeBaby Intelligent Virtual Assistant) technology artfully guides customers throughout the online experience while decreasing abandonment rates and increasing conversions Additionally, CIVA mitigates contact center calls by improving self-service rates with FAQ and natural language search assistance, but if necessary can always recommend live chat or a call to customer service.
Additionally, CodeBaby customized characters and “Conversations”
Cutting edge, 3D artists who can precisely customize character designs to match brand, product, or corporate personality.
Veteran writers that develop targeted character personas and conversation scripts that create emotional connections with website users
Strategic services team that delivers unmatched customer support & account management
A split test metrics system designed to prove value for each client investment
Technical support and world-class hosting and content delivery infrastructures
CodeBaby solutions are used throughout many industries; including retail, higher education, healthcare, financial services, outdoor recreation, law enforcement, non-profit and web services.
CodeBaby is a privately held Internet software company whose leading-edge technology provides high-quality, realistic digital character conversations that engage online customers to optimize results. These customized and interactive conversations create value for a rapidly growing number of Fortune 1000 companies as well as mid-sized clients. With extensive analytics, CodeBaby allows clients to track and tune Conversations to achieve dramatic results that include lead capture, cross-sell / up-sell, customer service, online learning, and other web tasks. For more information: