Shauna Bakken joined MyBinding.com in the end of February as a customer service representative. A northwest native, Bakken grew up in Seaside and graduated with a degree in natural science from Portland State. The analytical skills necessary for any science degree came in handy at her next position, working for Ameriprise Financial. There she worked as an accounting assistant handling paperwork, data entry, filing, and client services. After Ameriprise, she worked for The Hatch Accounting Firm in much the same position and even did bookkeeping for a lavendar farm.
"I enjoy helping people out, be it a big accounting firm or a small farm," said Bakken. "Even though my degree is in science, I like being able to do a job that actually helps someone."
At MyBinding.com, Bakken is putting that experience to work. As a back order specialist, Bakken is part of a team of individuals that are available to answer calls from customers. They take orders, explain product, answer questions, make recommendations, handle returns, and anything else their clients may need. As a whole, MyBinding.com is known for excellent customer service. In fact, they are one of the few internet companies to staff an entire department dedicated to providing an actual person on the phone rather than an automated system.
"Customer service is a high priority for our company," said Shawn Slotkin, Inside Sales Supervisor. "Shauna brings a positive attitude to the job that customers really appreciate. She does a good job and I've received excellent feedback about her from many clients.”
Bakken arrives with a smile and works hard, a trait that pays off. With previous positions at Amazon.com and Boost Mobile, it seems Bakken has a natural affinity for working with customers. This makes her a perfect fit for a company known for stellar customer service.
"This is a great company to work for and offers the potential of growth in a world of dead-end jobs," said Bakken. "Everyone here is willing to help each other if there's an issue and that spills over into performance, creating a more productive and positive work environment."
MyBinding.com is a division of Information Management Services, LLC. The company is based in Hillsboro, Oregon, and offers the Internet's largest selection of binding equipment, laminators, and document finishing devices and supplies. For more information, they can be reached at 1-800-944-4573. Their blog, located at http://www.MyBindingBlog.com, also contains information about the company and the products they sell.