EXARO Technologies Corporation is a contractor licensed in California with a Class A, C10 & Hazardous Removal Certification. EXARO formed its team comprised of professionals and technicians who were already leaders in the industry. Having been in industry for many years EXARO’s leaders knew the vital importance of developing a Vision, Mission and Strategy that both its employees and clients can relate to, and one that is simple and concise yet powerful.
EXARO’s Vision is “To be the Leading Provider of its Services”. The Mission is “Gratified Clients and Dedicated Employees”. The strategy to achieve this Mission and Vision is to “Deliver Excellence with a Sense of Urgency”. So how does EXARO achieve this vision?
EXARO’s training program is three-fold consisting of Training through the union, Technical and Business training In-house. There are both pros and cons of being a union company. The benefits are having the support of the union with a pool of employees to choose from along with a complete training program on a variety of construction activities. This union training is complemented with in-house technical and business training. It is critically important that all employees have a clear line of sight between their job responsibilities and the impact that providing quality work to our clients has on achieving our Vision. In addition, because EXARO employees are receive higher wages their performance expectations and deliverance results are high which is evident from the constant excellent feedback EXARO receives from its clients. The con of being union is the bidding competition with non-union companies.
With the economic downturn and contractor challenges during the most recent five years we have seen public agencies hire ‘tree trimming companies’ (lowest bidder) to locate their underground utilities. We have seen some of our competitors bid contracts at prices lower than they were 10 years ago. Fortunately there are major projects where both the client and project engineering firms value “quality” more than “low price” when it comes to managing the risks associated with underground utilities; this helps a quality union company like EXARO remain an industry leader.
So then how does a union company compete with non-union companies where costs are less? First by delivering on its strategy; secondly by its approach at utility locating. Our goal/approach is to help manage the risk of these utilities for our clients; therefore, we implemented a diligent work process, quality control program and a three-fold training program. As one of our clients once told us “You don’t know how expensive it is until you fail to hire a professional”
If excellent results with a sense of urgency at competitive pricing is what you are after, call EXARO Technologies Corporation 650-777-4324 and visit them on the web at http://www.exarotec.com/