First, Second Place and Honorary Mention Awards will be announced and presented during the Awards Luncheon & Ceremony on Wednesday, June 16th at Call Center Week. Finalists in the 8 categories are:
Best in Class Call Center (over 200 staff):
• American Water
• Road America
• Cigna
Best in Class Call Center (under 200 staff):
• Zurich
• Acronis
• Bluegreen Corp
Best Outsourced Provider
• Convergys
• Thomas L. Cardella & Associates
• Firstsource
Best Performance Acting on Voice of the Customer and Voice of the Social Customer
• Discover
• Stream Global
• Valvoline
Best Technology Solution Provider
• IntelliResponse
• Aspect
• Utopy
• SDL
• Jacada
• Evolv
• Kana
Greatest Job Creating a Culture that inspires World-Class Excellence
• Pioneer
• Assurant
• Asurion
Best Contact Center Learning, Development & Recognition Program
• Allianz
• TELUS International
• Discover
The Call Center Leader of the Year
• Acronis
• Amex Canada
• Humana
2012 First Place winners will also be invited to participate in a panel discussion during Call Center Week on Thursday, June 17th, where they will address key business initiatives over the past year such as:
• Creating a customer-centric culture that inspires excellence
• Positioning the call center is a key enabler of growth and profit
• Realizing the profitability of connecting the customer and employee experience
• Leveraging technology for efficiency and automation
• Utilizing VOC initiatives for process and product innovation
For complete details on the 13th Annual Call Center Week and Call Center Excellence Awards, visit www.callcenterweek.com or contact Lisa Schulman, IQPC Executive Producer at lschulman@iqpc.com.
Network with Call Center Week:
Twitter: www.twitter.com/
Facebook: IQPC’s Call Center Week
LinkedIn: Call Center Week
Contact:
IQPC
Courtney Green
T: +1 212-885-2681
www.iqpc.com
