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Finalists Announced for the 2012 Call Center Excellence Awards

New York, NY and Las Vegas, NV – Finalists have been announced for IQPC’s annual Call Center Excellence Awards as a part of the 13th Annual Call Center Week, taking place June 4 – 8, 2012 at Caesars Palace in Las Vegas, NV.

May 29, 2012 - PRLog -- Presented by IQPC, the Call Center Excellence Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year.  With Awards given in 8 categories, they are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.

First, Second Place and Honorary Mention Awards will be announced and presented during the Awards Luncheon & Ceremony on Wednesday, June 16th at Call Center Week.  Finalists in the 8 categories are:

Best in Class Call Center (over 200 staff):
• American Water
• Road America
• Cigna

Best in Class Call Center (under 200 staff):
• Zurich
• Acronis
• Bluegreen Corp

Best Outsourced Provider
• Convergys
• Thomas L. Cardella & Associates
• Firstsource

Best Performance Acting on Voice of the Customer and Voice of the Social Customer
• Discover
• Stream Global
• Valvoline

Best Technology Solution Provider
• IntelliResponse
• Aspect
• Utopy
• Jacada
• Evolv
• Kana

Greatest Job Creating a Culture that inspires World-Class Excellence
• Pioneer
• Assurant
• Asurion

Best Contact Center Learning, Development & Recognition Program
• Allianz
• TELUS International
• Discover

The Call Center Leader of the Year  
• Acronis
• Amex Canada
• Humana

2012 First Place winners will also be invited to participate in a panel discussion during Call Center Week on Thursday, June 17th, where they will address key business initiatives over the past year such as:

• Creating a customer-centric culture that inspires excellence
• Positioning the call center is a key enabler of growth and profit
• Realizing the profitability of connecting the customer and employee experience
• Leveraging technology for efficiency and automation
• Utilizing VOC initiatives for process and product innovation

For complete details on the 13th Annual Call Center Week and Call Center Excellence Awards, visit www.callcenterweek.com or contact Lisa Schulman, IQPC Executive Producer at lschulman@iqpc.com.

Network with Call Center Week:
Twitter: www.twitter.com/CallCenterEvent
Facebook: IQPC’s Call Center Week
LinkedIn:  Call Center Week

Courtney Green
T: +1 212-885-2681

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Industry:Telecom, Business
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