Organised by BPO Association in collaboration with World BPO forum the Bharati.co BPO conference discussed The future of BPO’s in India under emerging issues like Risk Management and Disaster Recovery Business Continuity Plan, Failure Mode Effect Analysis among other Key Drivers for Development and Growth Of Domestic BPO and Challenges for 2012-2013.
Describing growth in the domestic BPO industry Mr Manan Vashisht, Sr Vice President, Bharati.co Infomedia Ltd added “India’s Value Proposition lies in the 40-60% cost reduction for offshore process and the labor cost arbitrage which will keep this scenario intact for the next 20-30 years and the entry of SME’s in this sector will add to this growth specially in the Tier 2 & 3 sectors”.
Eminent for the growth of the BPO sector with less focus on voice based BPO’s was another consensus among most delegates present.
“At Wipro, our Six Sigma journey started in the early 90's. Ever since we have been extensively using this and associated tools and techniques to identify potential failure modes, their effects and accordingly prioritize actions. It is an integral part of our delivery organization. We have seen immense improvements in quality of services rendered, time taken to deliver services, prevention of potential problems and elimination or mitigation of potential risks.” said Mr Partha Sarathi Guha Patra Wise President & Head Corporate affairs Wipro.
“We all need to participate more proactively rather than wait for the government alone to take any action in the development of the Nation. The development of rural India will hasten with the entry of BPO’ s through Tier 2 & 3 towns of the country 1st to villages also in search of the requisite talent pool and potential which as yet is inaccessible to the industry at large will become emminent” continued Ms Chhavi Rajawat, Sarpanch, Gram Panchayat Soda.
The conference was necessitated due to various factors including multiple emerging internal and external challenges, including the rising Rupee as well as shortfall of skilled (voice) workforce has left many young BPO firms see lower profitability, leading to less inputs in training and high attrition rates. “tier 2 & 3 cities will help in reducing most of the above challenges in the near future” said Mr B L Jain, Co-Founder of WBPO Forum said
BPO Association has joined hands with WICS and WBPO/ ITO Forum to organise 26 Bharati.co BPO Conferences across India to bring the opportunity to collaborate with leading thinkers from the IT/ BPO industry, share and brainstorm on how Indian BPO players could actually reduce their operational cost by 25-30% by moving to Tier 2 & 3 cities in India and at the same time leverage the rise of domestic BPO industry in India.
Announcing the next location for the conference as Kolkata in July Mr Sandeep Jain, President of the BPO Association of India (BAI) took the opportunity to also announce The Bharati.co BPO awards. “We have also instituted the Bharati.co BPO awards 2012 in various categories to honour and applaud excellence among the BPO community. These awards have been so designed, that they will bring to limelight every individual who has helped in the growth of the BPO industry” he said.
The BPO awards are being planned for September 2012 and they involve nearly 30 categories which include BPO company of the year (domestic / international, emerging company of the year, bpo employer of the year, ceo of the year, fun at work award, Operational Excellence And Quality Award Of The Year (Domestic / International)
Delegates at the conference included, Mohit Saxena, COO, IQOR , Anil Bhavnani, Director, BPO Operations, Global Financial Solutions, Pfizer, Sameer Saxena, APAC Head - Infrastructure & Initiatives, Headstrong, Somesh Chandra, Director & Head O & T Strategy& Shared Services, Religare, Sanjoy Roy Choudhury, Country Head – India, Evalueserve, Manish Chaudhary; Managing Director; Pitney Bowes, Shiv Karan Singh, CEO, ICC Advisory S N Zindal, former Director General, STPI, N K Goyal, President, - CMAI Association of India, Raju Bhatnagar, Former VP, NASSCOM; Partner ITI Consultants –
Bharatico BPO conference will aim to bring the opportunity to collaborate with leading thinkers from the IT/ BPO industry, share and brainstorm on how Indian BPO players could actually reduce their operational cost by 25-30% by moving to Tier 2 & 3 cities in India and at the same time leverage the rise of domestic BPO industry in India.
Partners for the The Bharatico BPO Conferences also include NDTV Profit, Dial up BPO & The Times of India Group. For more information please visit http://www.bpoawards.com