The United Arab Emirates continues to be a key growth market for contact center solutions as local and multinational businesses take advantage of more efficient, cost-effective marketing and communication channels to boost sales performance. Highlighting the growing impact of state-of-the-
VOCALCOM will integrate web lead generation (live chat), customer survey, and telesales &sales tracking capabilities into the contact center solution. VOCALCOM takes advantage of the powerful functionalities of the “Hermes.Net”
Ali Kassab, CEO of VOCALCOM MENAT, said: “The demand for state-of-the-
“The feedback we have received from Hyundai has been very positive and we are certainly on track to help the company realize its sales targets. With the full range of features being offered by the Hermes.Net platform, we are strongly positioned to help Hyundai manage a variety of channels to interact with clients and prospects through all channels such as: web, mail, SMS and voice,” Kassab added.