This new version of Knoa EPM provides complete integration with industry-leading SAP BusinessObjects Business Intelligence (BI) solutions, enabling analytics that provide a complete view of end-user behavior that expedites insight and action. It uniquely monitors the entire SAP solution-based landscape, analyzes in detail the user’s interaction with the application, and provides remediation recommendations so that customers can take immediate action. The ROI is substantial and immediate.
“Knoa EPM version 7.0 represents a major evolution in the state of user experience management and brings unique and powerful capabilities to our global customers,” said Thad Eidman, chief executive officer, Knoa Software. “Out-
Knoa's vision for user experience management starts with monitoring application performance from the end-user perspective. The new version goes well beyond simply measuring the performance of the application. The Knoa agent monitors the user's interaction with SAP applications and captures all of the actual workflow executed, as well as the ecosystem and application errors; from all users, at all locations, at all times.
“In partnership with Knoa, SAP is providing customers true end-to-end enablement and helping them achieve greater productivity from their workforce,” commented Markus Schwarz, global head of SAP Education. “The new release of Knoa EPM, also available from SAP as SAP UEM, gives customers the opportunity to reduce the overall cost of IT service desk operations and training while also providing executive-level insight into application usage.”
For more information on Knoa Software, Knoa EPM version 7.0, or to hear more about Knoa’s partnership with SAP, visit Knoa in booth 969 at the SAPPHIRE® NOW and ASUG Annual Conference. The conference – being held May 14-16 in Orlando, Fla. – provides attendees the opportunity to learn and network with customers, SAP executives, partners and experts across the entire SAP ecosystem.
About Knoa Software
Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored. 20 percent of the Fortune 50 and hundreds of global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. For more information visit www.knoa.com. You can also follow us on Twitter: @knoasoftware.
You can also view our 2 minute overview on YouTube: http://www.youtube.com/
SAP, SAP NetWeaver, SAPPHIRE and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.
All other product and service names mentioned herein are the trademarks of their respective owners.
SAP Forward-looking Statement
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,”
For parties interested in "user experience management for SAP" “IT service desk analytics for sap“ APM "Application monitor" "Application Monitor" UEM "SAP User Experience Management" "End user experience management" "Application Monitoring" "IT help desk software" "Center of excellence" "End User Experience" "End user experience monitoring" "SAP User Experience" "SAP Performance Problems" "IT service desk software" "Siebel CRM" "Application Management" "User Experience Management" "Application Performance Management" "Application Performance Management" "Application Performance Monitoring" "Application Performance Management Software" "IT service desk return on investment" "IT service desk ROI" "IT service desk cost reduction" "Application Performance"