Webloyalty advises retailers how to get ahead in a multichannel world

May 16, 2012 - PRLog -- Webloyalty Managing Director Guy Chiswick will be presenting on how retailers can get ahead in the multichannel world at Internet Retailing’s Jumpstart event on Wednesday 16th May 2012, giving a sneak preview into some great upcoming research.
Guy will reveal research in three key areas relevant to multichannel retailers: how we shop, where we shop and what it means.

In the ‘how we shop’ section Guy will explore the general purchase decision making process and how multiple channels including stores, online, mobile and social media, are used to help consumers reach a decision on what to buy. In addition, he will look at general patterns of consumer behaviour across the various sectors.

The ‘where we shop’ section will explore how much we spend on each sector and how this is divided up by key channels, again including stores, online and mobile.

Finally, Guy will look at both the structural implications for the sector and the actions retailers will need to take to survive and thrive.

Guy comments: “Shopping today is a much more complex process than it was in the recent past. It is time for retailers to ensure that online, mobile and social media channels all play a role in driving revenue.”


About the event
From the outset, digital marketing has been focused on performance: whether PPC and affiliates, or vouchers and promotions. The focus of this session is to draw together the various disciplines within marketing and consider not only the individual performance characteristics, but importantly the multichannel view of customer profitability. How do PPC and SEO interact in search engine marketing, and how do vouchering and promotional approaches work with affiliates, customer retention and reactivation? How does email act to increase sales and profitability? What are the necessary analytical underpinnings to support performance, and what developments are there in personalised recommendation and service?

This session will take a broad view of marketing and focus on solutions and ideas that enhance demonstrably the performance of your acquisition, conversion and retention.


BIO: About Webloyalty
Webloyalty partners with over 120 online retail and travel businesses globally to help them drive incremental revenue and repeat purchases. Through its savings and discount programmes, such as Complete Savings, Webloyalty offers consumers who make a purchase at partners' websites the opportunity to benefit from discounts of 10% at hundreds of top online retailers, as well as ongoing cash back incentives for repeat purchases at the partner’s website.

Webloyalty, headquartered in the US, launched in the UK in 2007 and subsequently expanded into France, Germany, Italy and Spain.
www.webloyalty.co.uk

Press Contacts

Webloyalty
Sarah Simmie
sarah.simmie@webloyalty.co.uk

Lauren Dickinson
MSL: +44 (0)7840 501881
webloyalty@mslworldwide.com