To register visit http://www.callcentermetricsevent.com
The need to measure in order to manage will be picked up by keynote speaker Tom Graves, Director, Customer Service, Carolina Biological Supply. The call center expert will take his audience behind the scenes of contact center routine and give insights on how to achieve great success by incentivizing and rewarding staff while providing the highest level of customer service.
Other early confirmed speakers who will share their rich experience on how to hit the road to call center excellence include Six Sigma Pro Marc-Antonie Cooper, Director, Customer & Business Services, Watershed Management, Justin M. Robbins, Manager, Training & Guest Experience, Hershey Entertainment & Resorts Company, City of Atlanta Department and Eric Galvin, Vice President, Call Operations & Strategy, CIGNA Corporation.
Over three days, Call Center Performance, Productivity & Metrics will analyze nearly every facet of measuring and maximizing the performance and productivity in call centers. In addition the event invites its attendees to engage with peers through interactive sessions, networking opportunities, and in-depth workshops all tailored to specific channel needs.
For more information visit http://www.callcentermetricsevent.com, call 1-800-882-8684 or email courtney.green@
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