Cask and Techport Thirteen Partner to Deliver KeyPack™, a Turn-Key Solution for Change Management

PRLog (Press Release) - May 14, 2012 - Cask, LLC, a leading provider of technology and business advisory services, and Techport Thirteen, Inc., a leading provider of IT service management implementation support, jointly announced today a strategic partnership to provide the first of a joint offering series called KeyPacks™.  KeyPacks™ are turn-key solutions providing ITSM best practice process plans and pre-built technology implementations, improving the out-of-the-box solutions from a variety of ITSM tool providers.  The first process KeyPack™, released today, jump starts Change Management for ServiceNow platform customers while reducing cost and implementation time.  Future releases on additional platforms and for Incident Management, Problem Management, Request Fulfillment and Service Catalog have already been planned. Techport Thirteen is promoting the Change Management KeyPack™ first release at the ServiceNow Global User conference, Knowledge12, this week.  For more information about KeyPacks™, please visit www.caskllc.com/keypacks.

About Cask

Cask provides expert IT Service Management advisory services including an agile approach to service design and process development, governance strategy, resource planning, process improvement, cost and performance measurement, maturity assessments and outsourcing valuation. Cask utilizes a combination of IT Service Management (ITSM) frameworks and standards to provide services that utilize proven best practices. Cask’s hands-on advisors have an average of 16 years experience and are certified ITIL® Experts, TIPA Assessors and Lean Six Sigma Black Belts.  For more information, please visit www.caskllc.com

About Techport Thirteen

Techport Thirteen offers their team of U.S.-based, ITIL® certified personnel who will guide you on best practices to get your service, asset, and alert management solutions up and running, while tailoring them to meet your business and functional requirements. Post go-live, we possess the expertise to support, refine, and enhance those systems for months and years to come, as your business grows and your needs mature. With the most highly qualified, personable, and experienced consultants within our field, Techport Thirteen will enable you to save time and money, and eliminate the frustrations of bringing your enterprise up to speed with the latest ITSM technologies. For more information, please visit www.techportthirteen.com