Mary Gober International Attending CIH Housing Exhibition in Manchester, UK, June 12-14 2012

June 11, 2012 - PRLog -- We are delighted to be attending the CIH Housing Exhibition in Manchester from June 12-14.

The Mary Gober International team is looking forward to meeting with delegates and listening to their organisation's current challenges and goals.

Our Housing Association Experience
Our work with over 100 social housing organisations has achieved specific and measurable improvements including 3 Star status achievement against Audit Commission inspection, the achievement of the Customer Service Excellence Standard and rankings in The Times Best Companies To Work For.

The ‘Gober Method’™
The ‘Gober Method’ equips people with the intrinsic motivation and capability to deliver a ‘great service’ experience, confidently and consistently whilst developing strong and lasting relationships both internally with colleagues and externally with customers and stakeholders. We deliver the ‘Gober Method’ through seminars to large and small groups. We can also train your own trainers, managers or learning and development professionals to deliver the Method.

Results
Examples of areas where our existing customers have cited the ‘Gober Method’ as driving organisational impact include:

• Lower tenants call-back
• Lower complaints
• Higher positive reputation
• Shorter service resolution times
• Higher tenant recommendations
• Higher acceptance of being easier to do business with
• Higher rate of complaint resolution
• Higher empathy when things do go wrong
• Higher rate of getting it right first time
• Higher confidence in your employees

Our Clients
MGI works with clients in a collaborative and flexible way to ensure an effective implementation to meet their requirements. We have successfully delivered behavioural training across a broad range of industry sectors. Our housing clients include Peabody, AmicusHorizon, Riverside, West Kent Housing Association and Wolverhampton Homes. Other clients include Virgin Holidays, Dixons Retail Group plc, Marks and Spencer, LeasePlan UK, BrainLAB AG, West Mercia Police and Thomson Reuters. Other industries we have delivered to include financial services, telecommunications, hospitality and healthcare. The Methodology has been adopted by brand-leaders and FTSE 100 companies.

Contact us
If you would like to discuss your organisation’s requirements, please contact us at http://www.marygober.com