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OrecX Call Recording Offers Enhanced Support for ShoreTel: Successfully Lab and Customer Tested

OrecX has successfully lab and customer tested its recording platform on the ShoreTel IP-PBX version 1.4-784

PRLog - May 9, 2012 - CHICAGO -- OrecX, offering the most affordable and easy to install, maintain and use call recording software for ITSPs and contact centers, today announced that its Oreka TR (total recording software) has successfully tested with the ShoreTel IP-PBX in both the lab and customer sites.  ShoreTel is the leading provider of premise and cloud-based business phone system and communication solutions with fully integrated unified communications (UC).  

Oreka TR is installed remotely at no cost and provides full call/screen recording and quality monitoring functionality for both call centers and ITSPs (Internet telephony service providers).  The application is now compliant with the ShoreTel 1.4-784 IP-PBX platform, and it supports the ShoreTel MGCP (Media Gateway Control Protocol) protocol.

“ShoreTel is a world-class communications platform used by many of our clients,” said Steve Kaiser, OrecX Co-Founder.  “With millions of OrecX users across the globe, we are committed to ensuring full interoperability with such leading telephony platforms.  This helps our clients seamlessly install our recording software in less than an hour, so they can be up and running the very same day.”

About OrecX LLC
Headquartered in Chicago, IL, OrecX offers the most affordable and easy to install, maintain and use call recording software for ITSPs and contact centers, and our software incurs no installation costs, provides same-day ROI and is offered in both open-source and open-architecture formats.

More information is available at http://www.orecx.com/web/

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Location:Chicago - Illinois - United States
Industry:Call center
Tags:call recording, shoretel, compliance
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