The WHTN provides the telephony backbone that the Welsh Health Boards and NHS trusts connect to in order to make calls to other health services on the network. This vital part of the telephony structure is managed by NHS Wales Informatics Services (NWIS).
theWord is a Mitel Select Partner with a team of qualified Mitel engineers who offer customer specified levels of support for telephone systems across Wales and the South West.
theWord were successful in the tender process and as a result have been awarded an initial contract for 12 months with the option to extend by a further 24 months. Going forward, theWord will be providing 24/7 support of the Mitel 3300 telephone systems based at two sites in Cardiff and ‘standard working hours’ service response for a further Mitel system based in a site in Pencoed.
Lloyd Bowden, Head of IP Systems at theWord said “This represents a real success for the systems team at theWord and we are proud to be working with NWIS as one of a number of prestigious customers who entrust theWord with the support of their telephony estates. We very much look forward to offering NWIS a service that they will be delighted in and subsequently hope to enjoy a long and mutually beneficial relationship with them.”
In addition to this support contract, theWord has also provided Mitel 3300 systems to act as IP gateways to enable some of the Welsh Health Boards and trusts to connect their legacy telephony systems to the WHTN using IP connectivity.
Huw Stiley, Managing Director of theWord commented “We are delighted to have secured this contract with NWIS. Whilst we have only been a Mitel partner for 2 years, we have invested heavily in recruiting and developing a highly skilled and experienced UC team and this investment is clearly paying off.”