"The relationships we foster with our customers are built on the notion of improving the end user experience, and Mark's dedication to this initiative fits perfectly with Interactions' company culture," said Mike Iacobucci, CEO of Interactions. "Mark's executive background and proven history of supporting large enterprise sales will prove invaluable to Interactions' future successes."
Leonard joins Interactions with 20 years of experience operating and selling large contact center solutions focused on improving the overall customer experience.
"I am delighted to be part of the Interactions team," said Leonard. "The offering is truly unique – the Virtual Assistant is reinventing the way companies interact with their customers to create a better customer experience."
Prior to Interactions, Mark has held leadership and growth positions with Enservio, Innovation Group, Digitas and Bertelsmann. He is a graduate of Trinity College Dublin with a BS in Business Management, a Masters in Business Management, and Masters in Law from Queen's University Belfast.
Interactions Corporation enables companies to more effectively interact with their customers. Our patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands from its corporate headquarters near Boston, Mass., with additional facilities in Indiana and Texas. Learn more at www.interactions.net.