In this Soundview Live webinar, Building Employee, Customer and Brand Loyalty, Dianne M. Durkin will show you how to build a loyalty-driven organization from the inside out, based on this deceptively simple formula: Employee loyalty drives customer loyalty, which drives brand loyalty.
She will outline the five essential steps to building THE LOYALTY FACTOR process, show CEOs and mid-level managers how they can make or break a loyalty initiative, and provide a guide for managing in times of large-scale change or crisis. Learn more at http://www.summary.com/
President and Founder of Loyalty Factor, Dianne Durkin has over 25 years of experience in finance, direct sales, international marketing and training and development. She has held Vice President of Marketing and Presidential positions with companies like Gulf Oil, Digital Equipment Corp, Corporate Branding Partnership and ASTEA International. She has also founded and sold two companies.
Dianne has built a reputation as one who can quickly assess the core issues within a company and outline their impact on the organization and its profits, productivity and people. Dianne’s combination of executive management and entrepreneurial skills has proven very beneficial in helping major corporations and small enterprises achieve maximum results.
A graduate of Rivier College, Ms. Durkin holds a Masters Degree in Mathematics from Duquesne University. She has also completed advanced management programs at the University of Santa Clara and Babson College.
Attendees will learn how to:
• Create an environment that inspires passion for the brand and company loyalty.
• Encourage employees to help craft and become invested in the company's vision and values.
• Translate organizational values into superior products, customer service, and corporate profits.
• Create allegiance and translate it into bottom-line results.
About Soundview Executive Book Summaries
Founded in 1978, Soundview pioneered the concept of distilling the key points and ideas of full-length business books into easy-to-read 8-page text and 20-minute audio summaries, helping readers maximize their time and business intelligence. They have continued to enhance the summary content with author interviews, interactive author webinars, and video interviews with executives. Soundview’s 100,000+ subscribers worldwide include CEOs, government leaders, entrepreneurs, business consultants, academics, and students. Soundview is a part of the Philadelphia, Pa.-based Concentrated Knowledge Corporation. Visit http://www.summary.com/