Tracy Myers, owner of Frank Myers Auto, said that a nationwide warranty for the dealerships customers, quality auto parts and quick delivery times are all advantages hat have stemmed from his partnership with O'Reilly.
Myers opened his auto repair facility to the public in 2010. He said O'Reilly had always been the shop's main parts vendor, so when O'Reillys asked him to partner with them as a Certified Auto Repair Center, it just made sense, he said.
Myers, who started working with the family business in 1993, bought the dealership from his father in 2006.
"We always worked really well together and have a unique father-son relationship,"
Through his relationship with O'Reilly, Myers said he has found a parts distributor that really wanted to fulfill his needs.
"They have enough trucks and manpower to deliver parts in a reasonable time, which is really a key factor as to why I deal with O'Reilly," he said, adding that the majority of his parts orders come from O'Reilly.
Myers said that becoming a Certified O'Reilly's Auto Repair Center is also beneficial to his customers because they receive a nationwide warranty on the work performed on their cars.
"If one of my customers is traveling out of town and breaks down, they can get set up with another Certified Auto Repair shop throughout the country that will take care of them under the warranty," he said.
"The new partnership with O'Reilly's is amazing," Myers said. "They are a trusted name in the automotive parts and repair industry and we are fortunate to have been asked to be on their Team."
He said he hopes to bring on new accounts thanks to the improved efficiency they have as an O'Reilly's partner and bring back some old accounts that were unsatisfied with the other parts suppliers they had been using.
"The new partnership gives us a better warranty and lots more flexibility, which is what our customers want," he said. "With the old way of doing business, I was losing some business because their was little to no warranty on the service side of the business. Now, thanks to O'Reilly, we have the 12m/12k mile warranty on service which has eliminated comebacks and helped get some business back."
Along with the new warranty, Myers said he has added an ASE Certified Technician and lots of state-of-the-
"I am handling the marketing, training the Team on how to deliver excellent customer service and staying in tune with what is going on in the garage," he said. "I have learned that I have a lot of things to do, and I can't do it all. That's why I have surrounded myself by the best team in the biz"
As much as possible, though, Myers said he likes to stay in touch with his customers and the work performed on their cars.
"If I run across a customer at Wal-Mart and they start talking about their car, I don't want to be clueless about what they are talking about," he said. "Not only that, but I also just like to know that everything is being taken care of."
For more information about Frank Myers Auto Maxx or their parntership with O'Reilly's, please visit http://www.frankmyersauto.com/