April 24, 2012 — HOA Management Solutions
How the Board of Directors (BOD) members interact says a lot about the state of a condominium or homeowners association.
Leadership is the ability to do things by encouraging and channeling the contributions of others, take a position on and address the issues, and acting as a catalyst for change and continuous improvement.
Yesterday’s leaders in for-profit businesses could demand performance. Today we face a more educated workforce that is democratically oriented. In a volunteer organization, as a condominium or homeowners association BOD, problems and opportunities can be even more complex and challenging. As a result, today’s BoD must promote and implement the contributions of all members, both individually and in groups.
Here are some ways in which members of the BoD can initiate effective and ineffective actions:
Ineffective teams: People shield those in power from unpleasant facts, fearful of penalties and criticism for shining light on the rough realities
Effective teams: People bring forth grim facts—”Come here and look — this is ugly”—to be discussed; leaders never criticize those who bring forth harsh realities
Ineffective teams: People assert strong opinions without providing data, evidence, or a solid argument
Effective teams: People bring data, evidence, logic, and solid arguments to the discussion
Ineffective teams: The BoD president has a very low questions-to-
Effective teams: The BoD president employs a Socratic style, using a high questions-to-
Ineffective teams: Team members acquiesce to a decision but don’t unify to make the decision successful—or worse, undermine it after the fact
Effective teams: Board members unify behind a decision once made, and then work to make the decision succeed, even if they vigorously disagreed with it
Ineffective teams: Team members seek as much credit as possible for themselves, yet do not enjoy the confidence and admiration of their peers
Effective teams: Each Board member credits other people for success, yet enjoys the confidence and admiration of his or her peers
Ineffective teams: Team members argue to look smart or to further their own interests rather than argue to find the best answers to support the overall cause
Effective teams: Team members argue and debate, not to improve their personal position but to find the best answers to support the overall cause
Ineffective teams: The team conducts “autopsies with blame,” seeking culprits rather than wisdom
Effective teams: The team conducts “autopsies without blame,” mining wisdom from painful experiences
Ineffective teams: Team members often fail to deliver exceptional results and blame other people or outside factors for setbacks, mistakes, and failures
Effective teams: Each team member delivers exceptional results, yet in the event of a setback each accepts full responsibility and learns from mistakes
Riverside Property Management, Inc. is a leading provider of Homeowner Association management services in the North Atlanta area. Including, but not limited to: legal collection procedures, reserve studies, covenant enforcement and management consulting services.
Our clients include homeowners associations and developers of both single-family and multi-family, owner-occupied housing throughout the Atlanta Metro area.
Our team includes certified Professional Community Managers (PCAM) and Licensed RE Agents (RES), an Engineering Reserve Study Specialist (RS) and a Board Certified Collection Attorney (ESQ)...all licensed in Georgia. Combined we specialize in maintaining property condition, collection of assessments, financial reporting and enforcement of existing Covenants.