Getting ready for The Olympics: Free Cultural Awareness Handbook

May 1, 2012 - PRLog -- Culture Vultures, Kwintessential, are giving away a free cultural awareness handbook for the tourism and hospitality industry in preparation for The Olympics.

Crewkerne, Somerset, May 1st 2012 – With The Olympics will come an influx of foreign visitors when London and the UK host the games later this summer. The tourism, hotel and hospitality industries need to be prepared to ensure their guests receive the best service possible. To help, Kwintessential are giving away a free cultural awareness handbook.

A million people are forecast to visit Britain this summer in order to experience the Olympic atmosphere. The boost to our hospitality and tourism industry comes at a welcome time, however, stakeholders need to make their mark on visitors and ensure they return in the future. Good customer service is critical to this success.

Good customer service means understanding your guests’ needs and communicating clearly with them. Easy enough when you have a shared language and culture; but what happens when there and language and cultural differences? How are hotels going to address their Muslim guests’ needs during Ramadan? How will staff manage communicating with non-English speakers? These are the some of the questions addressed by the free cultural awareness handbook published by Kwintessential today.

“Essentially we are proud to be hosting The Olympics and we want to share our knowledge to ensure visitors get the best impression possible during their stays in the UK,” explains Caroline Osinski, Training Manager at Kwintessential. “Our handbook is a really useful, generic guide to working with people from different cultures that people can use for self-learning or for in-house training. It’s flexible, free and fun.”

The handbook is available for download at http://www.kwintessential.co.uk/theolympics.html

About Kwintessential:
Kwintessential was founded in 2004. The company has become a leading expert in cultural awareness training and consultancy for businesses working in an international environment. Other services include translation, interpreting, website translation and typesetting.

Contact:
Shaun Richings
Online Marketing Manager
Kwintessential Ltd
+44 1460 279900
http://www.kwintessential.co.uk