Gold Systems Speaks Out at SpeechTEK on its "Self-Service" Solution for UC-Unified Communications

May 1, 2012 - PRLog -- BOULDER – Gold Systems, a leader in enhancing "personable" customer communications using Interactive Voice Response (IVR) solutions built on Microsoft Lync™ platform will be exhibiting at SpeechTek and giving demonstrations of Vonetix 7 August 13-15th  in Booth 707 at http://www.speechtek.com.  

V7V adds a wide array of interactive voice enhancements to Microsoft Lync to provide true Unified Communications (UC) capabilities.  “People really don't find IVR very personable or user-friendly.  IVR has come a long way and there are many great opportunities ahead as the technology expands and lowers the cost of delivery.  It opens new opportunities for businesses of all sizes,” noted Terry Gold, Gold Systems CEO.

Some of the key benefits to V7V are:

- Lower TCO-total cost of ownership with speech recognition and text-to-speech licenses included - V7V is an innovative, cost-effective design, development and deployment environment.  Gold uses Microsoft speech engines, which means no extra costs or high maintenance fees for third party speech or text-to-speech engines.

- Works with Microsoft Lync – V7V applications can run on their own server using just the Microsoft speech engine, or they can work with Microsoft Lync to add Unified Communications features to IVR applications, getting even more value out of Lync and providing better customer service.

- Highly Scalable & High Performance — V7V provides the tools and implementation methodologies that allow us to achieve significant performance benefits now and in the future.

These are just a few of the many benefits of V7V; contact Gold Systems for a demonstration today or see a demonstration at SpeechTek.  

Background: Gold - Microsoft Partner Gold Unified Communications

Gold has certified Microsoft Certified Professionals (MCP's) who have passed new UC competency evaluations.  In addition, our sales experts have passed the sales and marketing assessment to achieve this goal as well as the required number of customer recommendations.  In addition, Gold has sales experts have passed the sales and marketing assessment to achieve this goal as well as the required number of customer recommendations.  
"We have a strong professional services group that is skilled in both the migration from traditional PBX systems as well as the implementation of new Lync greenfield installations," noted Terry Gold.  Gold systems have also partnered with other unified communications industry leaders to provide - start-to-finish, side-by-side and over-the-shoulder professional services.   Gold has indepth knowledge of media gateways, session border controllers, end points, SIP trunking and other options to maximize the range of customer settings from SMB to large-enterprise.  For more information on Gold Professional Services, please email websales@goldsys.com.
About Gold Systems
Gold Systems is a Microsoft Gold Certified Partner specializing in Unified Communications and speech recognition technology.  For two decades, Gold Systems' award-winning contact center and IVR software applications have handled billions of phone calls and customer interactions for the world’s largest enterprises.
Developed by Gold Systems, Vonetix™ 7 (a trademark of Gold Systems) is software that UC enables contact center and IVR systems.  V7V is complete design, development and deployment environments that support premises deployments and platform portability without rewriting the application.

Earlier versions of Vonetix are in service around the world in thousands of contact centers.  Vonetix 7 is a completely new product written to compliment Microsoft UC and speech platforms.

Gold Systems offerings include customized contact center solutions, Interactive Voice Response (IVR) self-service systems, and Communication-Enabled Business Processes (CEBP) applications that improve customer satisfaction, raise productivity, empower mobile users and reduce the cost of customer communications.  Gold Systems is based in Boulder, Colorado.   For more information visit:  http://www.goldsys.com.

All product and company names herein may be trademarks of their registered owners.