This is a typical scenario for small businesses where the owner is in charge of either answering all the calls (because no one is better at sales than the owner), or determining who is in charge of it. What happens when the last person leaves the office for the morning? They either forward the main line to their phone, or it just rings to voice-mail. Well if you are a client who is just starting a job or waiting on a return call from a prospect, this can be horrible. What if its Friday morning and no one gets back to the office until Monday to check messages? That seems like an eternity to an eager customer, so there is a better way.
With a Live Virtual Receptionist in the mix, businesses can be assured that the calls get forwarded to the right employee. Front Office Staff can have the phones routed so they are automatically forwarded after a couple rings, that way there is no thought process when the last person leaves the office. A better scenario is if you are working on a project and don’t want to be interrupted, have it roll over to your virtual receptionist and they will screen the caller and get the sent to the right person inside a company. When a receptionist gets that phone call, they will call the correct person in the field and ask if the client is available to speak, then patch the call through.
Often with field personnel they are using personal cell phones and not a company line. With a receptionist in the middle, they can call personal lines and the employees don’t have to worry about giving out their personal number to customers. This keeps a professional sound, and employees are only getting phone calls where they know who is calling in and why. Call screening is a huge part of what a virtual receptionist will do, if you are waiting for that important call they can make sure you get it. Find out more at http://www.foscamelback.com.