Manor Estates HA, which is part of the Rowan Group, builds, manages and maintains more than 960 properties to rent throughout the whole of Edinburgh. Peoplesafe’
Manor Estates public facing staff may have little background information on the people they are meeting and can often be placed in challenging situations where they can face verbal and physical abuse on a daily basis. The lone worker service provided by Peoplesafe allows the user to leave a recorded message, called an Amber Alert, outlining with whom and where they are meeting and what their expected completion time is with an Alarm Receiving Centre (ARC).
Should the lone worker not cancel this Amber Alert or if the time over runs, then a Red Alert will be raised, allowing a member of staff at the ARC to discreetly listen in via the lone working device to what is happening and then makes an assessment as to what level of assistance is required by the user.
The Red Alert button can also be used at any time should the lone worker feel threatened in anyway, again this will be dealt with by the ARC and if necessary the police can become involved.
Carolyn Hughes, Deputy Director at Manor Estates is a lone working safety champion. Carolyn is passionate about the welfare of her lone working employees and ensures that the Peoplesafe system is proactively used throughout the working day by her public facing staff to ensure best practice and confident and consistent usage of the lone worker service.
“At Manor Estates we put the safety and welfare of our employees at the forefront of our minds. It is fundamental that our staff can undertake their jobs without fear of verbal or physical abuse or even becoming ill during their day. I am confident that should a member of my team need assistance in a threatening or emergency situation then the Peoplesafe service will respond and react quickly, providing my staff with a vital lifeline.” commented Carolyn Hughes.
“The Peoplesafe service enables Manor Estates to demonstrate a tangible duty of care to its lone working employees. Their lone working policy is a model by which all other Housing Associations should benchmark themselves.”
Peoplesafe is a fully managed lone worker safety system. As independent experts Peoplesafe ensure each user is offered the most appropriate solution to meet their individual needs. Visit Peoplesafe’s website - www.peoplesafe.co.uk for more information on the products and service available.
Peoplesafe’s clients include major names like Argos, Halfords, Carphone Warehouse, Tata Steel, Premier Foods, Persimmon and Taylor Wimpy and leading car parking company Q Park. For further information, contact Caroline Harding at Peoplesafe on 01909 560912 or at caroline.harding@