Coulson-Thomas believes “Policy makers have good intentions, but there are gaps between rhetoric and reality and aspiration and achievement. General initiatives and inadequate ‘front line’ support have led to a limited understanding of complex issues and a lack of engagement.”
The professor believes we need to adopt an approach that can implement policies, reconcile different requirements and impact directly on behaviours. His investigations have shown that performance support can increase understanding and help people to behave responsibly. He explains: “Helping people to help themselves can simultaneously achieve multiple objectives and deliver multiple benefits”.
The results of Coulson-Thomas’
Using examples from both the private and public sectors Coulson-Thomas has found that performance support can benefit people as well as organisations:
The two reports suggest building high performance organisations can have important implications for corporate and public sector boards. According to Coulson-Thomas “policy makers can achieve multiple objectives from corporate initiatives such as CSR. Costly initiatives can be replaced by affordable ways of benefitting people, organisations and the planet.”
Initially sceptical of many CSR initiatives Coulson-Thomas is encouraged by his findings: “People can be engaged and helped to take more responsible consumption and lifestyle decisions. Collaboration with other organisations can also increase impact and benefit all parties. Above all one can abolish certain ‘traditional’
Organisations try different ways of building high performance organisations. According to Coulson-Thomas “Some approaches are general, expensive, time consuming and disruptive, such as restructuring and re-organising or problematic such as endeavouring to change a corporate culture. Organisations facing an uncertain future need quicker, focused and more cost effective approaches that give large returns on investment such as changing the performance support provided to key workgroups.
Details of ‘Talent Management 2’, ‘Transforming Public Services’, and ‘Winning Companies; Winning People’ by Colin Coulson-Thomas and related reports on creating and exploiting knowledge, customer and client relationships, purchasing, winning business, and pricing, and briefings, tools and associated benchmarking services can be obtained from Policy Publications:
Prof. Colin Coulson-Thomas, chairman of Adaptation, Bryok Systems and other companies and author of ‘Talent Management 2’ and ‘Transforming Public Services’ is an experienced non-executive director and chairman of award winning companies, a member of the business school team at the University of Greenwich. He has served on many private, public, professional and voluntary sector boards, including as chairman and president, and is the author of over 40 books and reports. He can be contacted via www.coulson-
The global convention and 7th international conference on corporate social responsibility has been organised by the Institute of Directors of India in association with the Dubai Quality Group. It is being held at the Hotel InterContinental, Dubai Festival City.