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Follow on Google News | Continued Growth for WRB Communications in 2012WRB welcomes 4 new healthcare client programs including two outbound sales initiatives and two inbound medical information and consumer affairs contact center programs.
WRB partners with top companies across pharmaceutical, biotechnology, medical device and healthcare service organizations – our services extend to large corporations as well as companies launching their first product. Ron Abel, President, commented, “We have a great blend of client partners at WRB which fits extremely well with our ‘boutique’ Our newly implemented outbound sales programs include reaching physician offices to support sales of a leading healthcare software platform as well as a sales program reaching Case Managers to facilitate the enrollment of patients into the client’s healthy lifestyle program. WRB’s inbound programs include providing medical information, the intake of adverse events and products quality complaints, consumer support and handling post-contact fulfillment. These new services have resulted in deploying a new CRM system, CallScripter, and expanding our use of the Information Request Management System (IRMS). WRB continues to invest in its people, technologies and infrastructure including beautifully renovating its facility in Virginia. The entire WRB team is excited by the changes that have occurred and those that we have planned for the near future. # # # WRB Communications, Inc. delivers contact center solutions to the pharmaceutical, OTC, biotechnology, generic, medical device and healthcare industries. WRB’s management has more than 100 years of combined experience in the management of outsourced healthcare communications. The company’s 24/7 services include inside sales / tele-detailing, consumer affairs / customer care services, medical information call center support, adverse event reporting, product complaint reporting, patient support, and post-contact fulfillment. The company was founded in 1996 and is headquartered in Chantilly, Virginia. End
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