PRLog (Press Release) -
Apr. 12, 2012 - Tech-expert
Michael Kim, who is currently Director of Support Services for
Esri, the global leader in GIS mapping software, will share at the
13th Annual Call Center Week his experience on how his company implemented technologies for enhancing customer experience, increasing employee performance, and delivering worldwide business profitability results.
Having accomplished a dramatic rise in results himself, Kim will reveal strategies for "Profiting from a Multi-Channel/
Multimedia Contact Center" by using innovative tools like routing calls, web interactions and chats. In addition the industry insider will share his expertize on how to maximize multi-media self service portals.
Attendees will have the unique opportunity to learn from the expert and walk away with the knowledge it takes to achieve a skyrocketing improvement in call center results.
The 13th edition of industry-defining
Call Center Week, hailing from Caesar's Palace in Las Vegas, NV,
June 4-8 2012, will focus on customer experience's rise from a mere "call center challenge" into a organization-
wide business objective with solidified support at the C-level. As a result of the new emphasis on maximizing the value of call center interactions, the
13th Annual Call Center Week, expands upon last year's investigation into the rise of the multi-channel contact center, determining how to best drive strategic relationships from all customer touch points.
For more information!
Visit
http://www.callcenterweek.com, call 1-800-882-8684 or email courtney.green@
iqpc.com.
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About IQPC
IQPC (www.iqpc.com)
provides business executives with tailored practical conferences, large-scale events, topical seminars and in-house training programs. Producing over 1,500 events annually around the world, IQPC continues to grow and has offices in cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto.
