The company also offers free skin assessments which require the customer to fill out an online form. They then receive personal feedback from the owner with advice on which products to buy. In addition to this, a new service has just been created, which allows the customer to do the skin assessment over Skype. This allows Trisha (the owner) to see and speak with the customer which results in a more accurate and informative response for the customer.
Ultimately, the company’s aims are to provide up to date and easily accessible advice, a great customer experience in ordering and receiving reasonably priced products, easy and secure payments and tips and opinions and to ensure customers get the best results from the purchased products. The unique aspect about this company is that the owner is truly passionate about her products and cares about her customers. In addition to this, customers are able to make informed decisions about purchases as they have a great amount of information available to them in order to do so. However, if customers are not satisfied, Trisha provides fair exchange or refund policies.