“It’s exciting to add a new utility client to the PDS family,” said Mitch Anderson, VP of Business Development for Pinnacle Data Systems. “We have become recognized as utility industry specialists who bring added levels of efficiency, expertise, and client-centric service to the table.”
For this municipal utility, the ability of PDS to respond to a request for statement samples created from raw data with a quick turn time was a deciding factor in their selection as an outsourcing partner. “PDS was able to provide fully composed, color samples in a short time period, and our flexible, client-centric approach and ability to provide best-in-class statements at an overall competitive price, was a big deciding factor in PDS being awarded the work,” noted Anderson.
“Throughout the process, we demonstrated our flexibility to quickly and effectively implement requests. This ability, coupled with our experience with utility specific software, validates our document workflow and proves our processes deliver the most effective solution,” added Anderson. “We have invested millions of dollars in new technology, including full color. These investments, and our focus on a positive experience and continuous client support, have enabled us to meet the ongoing, complex requirements of our clients.”
Pinnacle Data Systems helps our utility clients create effective bills that graphically show customers their energy usage, include important account and marketing messages, and highlight amount due dates to reduce call center inquiries and encourage prompter payment. PDS transforms the transactional document into a world class customer communication channel. Visit us during CS Week April 30 – May 4, 2012 in Dallas/Fort Worth at Booth #226. You’ll have the chance to learn more about how PDS collaborates with the highest quality of service, equipment and technology to provide utility communications that become statements of purpose.
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Pinnacle Data Systems improves our clients’ operations through highly effective business communication. Our ability to apply service, equipment and technology enhances the value of our clients’ documents and allows them to focus on core competencies.