“This new online resource is the latest in a series of significant investments that we have made to build our position in the market,” commented Peter Gough, a Director of Sinclair Voicenet. “In the last 12 months we have also expanded our operations with the opening of a new Southern office in London from where we aim to replicate the success we have achieved throughout the rest of UK.”
Sinclair Voicenet has also invested in the development of a new range of consultancy services. As the UK’s only NICE Certified Consultancy Partner, these consultancy services will enable contact centres to optimise new or existing installations of interaction recording and quality management solutions to meet business requirements, reduce costs and deliver an improved customer service.
# # #
About Sinclair Voicenet
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions. We provide a comprehensive range of customer interaction solutions and services to industry sectors including contact centres, financial institutions and public safety through to local authorities and utilities. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and is the only company to qualify as a NICE Master Distributor, the ultimate level of accreditation. We are regarded by NICE Systems as the UK’s leading expert in the deployment of NICE services and solutions and also work on behalf of other approved NICE resellers. For further information, please visit www.sinclairvoicenet.co.uk