“I would like to change a common perception of customer service where it’s not just a job duty but a way of life,” said Joiner, who spent 20 years on the frontlines of customer service. “I am extremely excited about where this journey will take us in helping others.”
Joiner’s mantra is that customer service is the backbone of every interaction whether business or personal. She is on a mission to improve the bottom line and brand of Mississippi businesses and go beyond the Magnolia State.
“Mississippi is the Hospitality State; so, we are known for our courtesy and our kindness,” said Joiner. “It is only befitting that we become number one in exceeding customers’ expectations.”
QCI offers customer care consultations, customized customer care assessments, one-on-one training, training material, motivational speaking, vision implementation planning, and conflict resolution management.
Licensed cosmetology instructor Patricia H. Brown is grateful to Joiner for helping make positive changes at her Jackson salon.
“She made me aware of my customer service at all times – how I greeted clients when they came and left,” said Brown. “Like so many people in business, I was so busy working. I had gotten laid back.”
Brown owned a Jackson salon for 16 years and recently moved to Charlotte, N.C., where she owns a consulting business and works as a cosmetology educator. When it comes to training and communicating, Brown said Joiner has a gift.
“She is very compassionate (and) knows how to reach you and guide you through it in a way that makes you get it.”
Joiner, 34, attained Bachelor of Arts degrees in History and Humanities from Tougaloo College in Tougaloo, Miss. Her customer service experience started when she was just 15. She took pride in everything she delivered, whether it was sizzling burgers at the Sonic in Tunica, Miss., or electricity at Entergy Mississippi in Jackson, where she worked before launching her company. Joiner’
“Those experiences created a desire for me to serve people and to make sure that good customer service was consistent. I really stress doing things right the first time,” said Joiner.
At Entergy, Joiner worked with a variety of residential and commercial customers, including mayors, account managers, and executives. As an emergency management team leader, Joiner helped large industrial customers sort through emergencies. Today, she uses those skills and experiences to help businesses navigate pitfalls that can harm their brand.
“QCI is committed to more than quality customer satisfaction;
Joiner turns to Jackson State University’s chairwoman of entrepreneurship, Mary M. White, Ph.D. for guidance as she considers best practices. White says Joiner joins the ranks of other powerful and successful women entrepreneurs who are making a phenomenal difference in today’s global economy.
“With a focused drive to achieve and a positive entrepreneurial mindset, Jamie is resilient, has high standards for her business venture and has intimate knowledge of the needs of her customers,” said White.
Joiner believes that she was put on this earth to lead and serve. For Joiner, quality customer service is a way of life.
Jamie Joiner can be reached at qci@qualitycustomerinteractions.com.
