The newly established MICROS Consulting Services add to the company’s overall business capability in the Europe, Africa, and Middle-East, (EAME) region. A strong hospitality business and IT consulting capability will be complementary to a number of hospitality business offerings we provide today across EAME.
The Carlton Hotel Collection is the home of comfortable luxury hotel accommodation as well as inspiring conference facilities throughout the Netherlands, the UK, and Belgium. The Carlton Oasis in the Netherlands is part of this small hotel group and has been using OPERA for almost ten years.
The objectives of the OPERA Optimisation Audit are threefold: to analyze if functionality in OPERA is being fully utilized to the benefit of the hotel operations, to identify if procedures around OPERA are optimal, and finally to qualify if the hotel team’s skill set is appropriate to make the most of the property management system. The MICROS methodology to obtain the necessary hotel information is based on various interview and direct data checking techniques. Each involved hotel department is evaluated separately and scores in the areas of orderly and appropriate OPERA configuration, current and optimized functionality comparison, and meaningful knowledge of OPERA. A summary evaluation for each hotel department is provided accompanied with recommendations for potential changes and enhancements.
“The optimization audit helped us to identify gaps and new opportunities, which will help to increase our guests’ satisfaction and will help us to generate incremental sales – in essence, to fully leverage our investment in OPERA,” stated Paul Wiltjer, System Manager.
“We are very pleased to strengthen and expand our partnership with the Carlton Oasis as it optimizes its hospitality technology investment.”
The Carlton Hotel Collection
is the home of comfortable luxury hotel accommodation as well as inspiring conference facilities throughout the Netherlands, the UK and Belgium. Perfectly suited for today's leisure traveler or business traveler, all hotels from the Carlton Hotel Collection are proud to offer only the most personalized service at the highest level, to ensure guests' comfort at all times. Within a warm and welcoming atmosphere, our staff is passionate about what they do and are eager to serve a growing base of satisfied loyal customers.
For more information please contact:
3208 KJ Spijkenisse
Phone: +31 (0) 181 62 52 22
Fax: +31 (0) 181 611094
About MICROS-FIDELIO GmbH
MICROS-FIDELIO GmbH in the EAME region is a wholly-owned subsidiary of MICROS Systems, Inc., which provides enterprise applications for the hospitality and retail industries worldwide. Over 330,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 180 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 26,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 100,000 retail stores worldwide. More information on http://www.micros-
The MICROS logo is a registered trademark of MICROS Systems, Inc.
All other product and brand names are the property of their respective owners.
# # #
MICROS-FIDELIO GmbH in the EAME region is a wholly-owned subsidiary of MICROS Systems, Inc., which provides enterprise applications for the hospitality and retail industries worldwide.